To refund a ticket, scan the open rental item or enter information related to the ticket (Order #, contact name, phone #, email, or SKU) into the Find field and press the Find button.
Select the order and press the Edit Ticket button (middle/upper screen).
Highlight the item(s) to be refunded/returned. Press the Refund button (middle screen).
Go to the Pay screen.
Select a payment option.
Lost Receipt:
If the customer has lost the receipt, scan the item or press the New Ticket button. Select the item and press the Refund button. A negative balance will appear. Then go to the Pay screen.
Refund without Item:
To refund an amount without an item (e.g., well after the rental), create a ticket but enter a negative amount for the item.