Rent It Biz Software
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New support ticket
Check ticket status
1-866-736-8249
Knowledge base
Common Issues
Display Issues
3
Date Format
Screen Zoomed in too Far
Phone Number Format
Reservation Email Notifications
1
How to Receive Email Notifications for Online Reservations
Logout
1
Users being logged out
Login
1
Forgot Password
Mac issues
2
Mac - Cursor bouncing around to different fields
iMag magnetic stripe reader will not swipe on iPad
Printing
7
Error Printing - Restarting Printer Proxy
Avoid need for printer proxy
Epson Receipt Printer Stop Printing
Change Epson Printer Mode
Turning on e-POS
View all 7
Running Slow
1
Check Internet speed if Rent It Biz is running slow
Surface Pro OnScreen Keyboard Keeps Disappearing
1
Surface Pro Tablet Keyboard Keeps Disappearing
Printing Bar Code Labels
1
Printing Bar Code Labels
Setting Up Rent It Biz
New Customer Set Up
6
Download Rent It Biz App
New Customer Set Up
Set Up Taxes
Setting up Gmail to Allow Rent It Biz Connection
Logging In - Enter username/password
View all 6
User Interface
6
User Interface Overview
User Interface - Dashboard
User Interface - Point of Sale (POS)
User Interface - Orders
User Interface - Contacts
View all 6
Administering Rent It Biz
6
QuickBooks Export from Transactions Report
QuickBooks Settings
Adding a New QuickBooks Account
Mapping RentItBiz Data to a QuickBooks Account
Mapping Taxes to QuickBooks Accounts
View all 6
Assets
2
Assigning Rental SKU
Creating a New Asset
Buttons
2
Changing Button Visibility
Changing Button Order
Contacts
3
Adding Contacts
Search Contact
Setting DIN
Contracts
2
Signing Contracts/Waivers
Proceed to Pay button only if contact is signed
Deposits
1
Making a Deposit
Discounts
2
Using Discounts
Create Online Promo Code
Email and SMS
6
Create email/SMS template
Testing email and SMS settings
Edit email/SMS template
Delete email/SMS template
Authenticating Office 365 SMTP for Rent It Biz Mail Settings
View all 6
Events
3
Setting up drop-off or delivery locations
Changing the date of an event
Add a New Event
Importing
1
Importing Data: Rental Assets, Rental Products, Retail, Contacts, and Events
Kiosk Set Up
4
Ordering Kiosk - Onsite or Offsite
Setting Up the Kiosk in Products
Set Payment Option & Batch Time
Kiosk Splash Screen and Statements
Online Reservation Set up
3
Set Working Hours
Setting Up Products for Online Reservations
Promo Codes
Orders
4
View Reservations
Allow overbooking of reservations
Time when an order starts
How To Search Orders in POS
Payments
1
Paying a Ticket
Point of Sale (POS)
0
Printing
2
Adding a Contract Printer
Controlling Where Printing is Done
Products
5
Adding Product to ticket by Scanning Barcode
Add a New Product (manually)
Change default rental time period
Crediting an item on early return
Changing Product Type
Product Management
19
Product Categories
Add a New Product Category
Change Product Category Order
Delete a Product Category
Price Categories
View all 19
Receipts
1
Setting Up Receipts
Reports
1
Generate Transactions Report
Signatures
1
Setting Up Signature Devices
Taxes
4
Add a New Tax
Edit an Existing Tax
Delete a Tax
Creating Tax Exempt Items
Tax Categories
3
Add a New Tax Category
Edit an Existing Tax Category
Delete a Tax Category
Tax Rates
3
Add a New Tax Rate
Edit an Existing Tax Rate
Delete a Tax Rate
Tax Groups
1
What is a Tax Group?
Terminals
4
Setting Up Terminals
Setting up a Credit Card Terminal
Pin a Device to a Terminal
Changing visibility of orders between sites
Test Mode
2
Entering Test Mode
Exiting Test Mode
Tickets
8
Creating a new ticket (reservation)
Opening a Reservation
Adding Rental Periods
Refund (return) a ticket
Closing Tickets
View all 8
Users
1
Creating a New User
Batch Options
1
Open and Close Batch
Videos
POS
0
Products Settings
0
Hardware / 3rd Party Software Set Up
Acuant ID Scanners
3
Installing Acuant Software for Snapshell ID Scanners
Installing Acuant Software for Scanshell800DX ID Scanners
Using ID Scanner in Point Of Sale
ID Scanning
2
ID scanner not working: lib not found
Error when scanning with ID Scan Connect
Epson Receipt Printers
3
First Thing About Printing on Rent It Biz POS
Setting Up Epson TM88V-I Ethernet Receipt Printers
Setting Up Epson TM88V-I Wifi Receipt Printer
Honeywell Bar Code / ID Scanners
5
Calibrating Honeywell 1450g/1470g (USB) & 1452g/1472g (Bluetooth) Bar Code Scanners
Honeywell 1450g & 1452g Operating Manual
Creating Calibrations Scans for Non-Honeywell Scanners
Intermec SR61B Operating Manual
Calibrating the SR61 Bar Code Scanner
Topaz Signature Pad
1
Setting Up Topaz T-S460 Signature Pads
Verifone Credit Card Machines & Payware Connect
12
First Thing About Operating Verifone Chip Readers on Rent It Biz POS *Must Read
Verifone P400 Hardware setup
Verifone P400 - Find the IP Address
Registering (Pairing) Verifone P400 / e285 to Rent It Biz POS
Verifone P400 Chip Reader - Setting Static IP
View all 12
Adding Contract Printer
1
Adding Contract Printer
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